Reference

How fry999 Handles What You Share With Us

When you open an account on fry999 and connect your bKash, Nagad, or Rocket wallet, you share personal data with us.

Account data protectionbKash, Nagad, Rocket wallet privacyYour data rights explainedRetention and deletion policyBangladesh-region eligibility
fry999 How fry999 Handles What You Share With Us
REACH OUR PRIVACY TEAM

Contact Us About Your Personal Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have handled your information, our account support team is the right starting point. Reach out through any of the channels below and include your registered contact number so we can locate your account.

Team online

Live Chat

Open the chat widget from your account dashboard. Include your registered mobile number so the support team can pull up your account record without delay.

Email Support

Send your data request or privacy query to our support email. Mention whether your account wallet is bKash, Nagad, or Rocket so we route it to the right team.

Account Help Centre

Log in and go to Account Settings, then select Help. From there you can submit a formal data access or deletion request directly linked to your account record.

HOW WE PROTECT YOU

Account Security, Cookies and Data Retention

We handle your account data with specific technical controls and clear retention timelines. Each section below covers a distinct area of our data practice — from how long we keep records to what cookies actually do on your session.

Account Security Measures

Your account is protected by OTP verification on every login and wallet link. We flag unusual access patterns and can lock an account immediately if suspicious activity is detected.

Cookie Use on fry999

Cookies track your session, remember your wallet preference between visits, and help us identify errors on the platform. You can clear or block cookies in your browser settings without losing your account.

How Long We Keep Your Data

Account records are retained for as long as your account is active and for a period after closure as required by applicable law. Transaction logs tied to bKash, Nagad, or Rocket payments form part of this record.

Requesting Changes to Your Data

You can ask us to correct inaccurate account details or request deletion of your data by contacting support. We will confirm receipt and respond within a reasonable timeframe under applicable local requirements.

Common Questions About Your Data on fry999

These are the questions we hear most often about how fry999 handles personal information, wallet data, and your rights as an account holder in Bangladesh.

We collect your name, mobile number, and the wallet you register — bKash, Nagad, or Rocket. Device data and session logs are also recorded to keep your account secure from unauthorised access.

Your wallet number is shared only with payment processors who handle transaction verification. They are under confidentiality agreements and cannot use your data for any other purpose.

Yes. Contact support through live chat or email, provide your registered mobile number, and ask for a data access request. We will locate your account record and respond within a reasonable period.

Cookies keep you logged in, remember your last wallet selection, and help us spot page errors. You can clear or block cookies in your browser at any time without affecting your account balance.

We keep your data while your account is active and for a further period after closure as required by local law. Rocket, bKash, and Nagad transaction logs are part of that retained record.

Your access to fry999 and the data practices described here depend entirely on local law and whether you are in an eligible region. We recommend checking your local regulations before using the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.